Terms and Conditions

Shipping & Delivery

We keep 1000's of items on hand in our massive warehouses. We strive to process and ship out your order by the next business day. When your order ships you will be notified by email with the tracking information. We ship all of our products with pride to ensure that your order arrives safely.

Larger items such as, commercial sauna heaters, wood burning sauna stoves, sauna doors, pre-built saunas as well as sauna kits can only be shipped to a facility with a loading dock capable of accommodating a 53-foot tractor trailer truck.  We are unable to ship these larger items to any residential addresses or any address without a loading dock.  If for any reason that we have difficulty shipping a product a team member will contact you, to make alternate arrangements. If you are concerned about your order, you can always contact us. Your order can be delivered to a shipping terminal close to you or a designated commercial shipping address with loading dock capable of accommodating a 53 foot truck.

Please include any special delivery instruction in the orders comments.

Every item shipped is inspected and carefully packaged to arrive safely. Most shipments arrive on time and without issue. Although rare, damage in transit can occur.

Please carefully inspect all items upon arrival. Note on the Bill of Lading (Delivery Receipt) any damaged/missing products.

Please notify us of any damages and we will gladly work with you to file a claim. In order to get a claim result faster we will need your delivery receipt with noted damaged/missing products.

For all orders not destined for North America please see our policies on International Shipping.

Payment, Pricing & Promotions

This store, and its parent company American Health Inc., will place funds on hold on your credit card at the time of the order. It's only when we ship an item that we actually charge your credit card. We will send an invoice to the e-mail you listed at the time of your order when your product ships.  Products that are custom orders will be charged the moment production begins and then shipped out when production is completed.

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